Managed Services Providers do not have the resources to develop new services.
Gray Matters began a systematic effort to investigate the opportunities, an Opportunity Assessment.
Interviews: eliciting requirements, understanding the business model, supplier relationships, opinions about the business
Pundits: business trends, opinions on strategies for the future, business forecasts
Investigations: the current tool paradigms and the requirements on which they were based.
Intrusion Detection, IoT management, network backup paradigms, Parental Control, anonymity proxies, VPNs, Passive Analytic devices, Vulnerability testing, Cloud opportunities, video monitoring and Ad Blocking were part of the study.
Platforms included: Windows, Linux VM, Mac, Raspberry PI3. All Prototypes were tested in the Gray Matters Lab.